YOU MAY CANCEL YOUR APPOINTMENT UP TO TWO HOURS BEFORE YOUR SCHEDULED TIME. ALL APPOINTMENTS CANCELLED WITHIN THAT TIMEFRAME WILL BE CHARGED FULL PRICE FOR THE SERVICE.
IF YOU ARE RUNNING LATE FOR YOUR APPOINTMENT, PLEASE CALL US. SERVICES WILL NOT BE ACCOMMODATED IF YOU HAVE NOT ARRIVED WITHIN 15 MINUTES OF YOUR APPOINTMENT TIME AND WILL BE MARKED DOWN AS A NO SHOW.
YOU CAN CANCEL YOUR APPOINTMENT BY EITHER CALLING THE SHOP OR BY CLICKING ON THE LINK IN THE CONFIRMATION TEXT AND OR EMAIL YOU RECEIVE. WHEN BOOKING, YOU WILL RECEIVE A CONFIRMATION EMAIL/TEXT, A REMINDER 24 HOURS BEFORE YOUR APPOINTMENT, AND A FINAL REMINDER 3 HOURS BEFORE YOUR APPOINTMENT. PLEASE UNDERSTAND THIS IS A COMPLIMENTARY SERVICE WE PROVIDE TO YOU, BUT IT IS YOUR RESPONSIBILITY TO MANAGE YOUR APPOINTMENTS.
WE UNDERSTAND THAT MISTAKES HAPPEN BUT REPEAT “NO CALL, NO SHOW” OFFENDERS WILL BE PLACED ON “PRE PAY ONLY” IN OUR BOOKING SYSTEM. PLEASE UNDERSTAND THAT WHEN YOU DON’T SHOW UP FOR YOUR APPOINTMENT YOUR SERVICE PROVIDER DOESN’T GET PAID FOR THAT TIME SLOT WE’RE HOLDING FOR YOU.
IF YOU PREPAY FOR YOUR SERVICE, YOUR CARD WILL NOT BE CHARGED UP UNTIL ONE HOUR BEFORE YOUR SERVICE STARTS.
PLEASE SHOW UP TO YOUR APPOINTMENT ON TIME, WITH PRODUCT FREE, CLEAN HAIR. HAIR FULL OF PRODUCT DAMAGES OUR EQUIPMENT. IT IS UP TO YOUR BARBERS DISCRETION, BUT A $10 SHAMPOO FEE WILL BE CHARGED IF WE HAVE TO SHAMPOO YOUR HAIR BEFORE YOUR SERVICE STARTS.